What is your Returns and Exchanges policy?
We do our best to make returns and exchanges as easy as possible.
If for any reason you are not satisfied with your purchase, you can return the item for a full refund or exchange within 30 days (final sale items excluded). All items must be returned in their original condition: unworn, un-altered and with the original tags and packaging attached. As part of our a-thread guarantee, we will pay for the shipping on returns & exchanges! (applies to domestic orders only)
Final sale items include: Sale items, Accessories, 1 of a Kind items, Beauty products and intimates. Please review your order carefully as we cannot return or exchange these items!
How do I return or exchange my item?
Returns and exchanges are simple.
- E-mail us at firstname.lastname@example.org with your order number and your reason for return/exchange.
- Send us the package through a carrier with tracking or insurance as we are not liable for packages that are lost on their way back to us. Please mail your returns to: A-THREAD RETURNS 123 South Figueroa Street, #135 Los Angeles CA 90012
- Once we receive your package and confirm that the goods are in unworn condition with the tags attached, we will process your refund immediately. This can take up to 5 business days.
We will exchange items for a different size or color. Since we may run out of stock, we recommend you place a new order online, and e-mail email@example.com with your Order Number and new Order Number. Once we receive your item, we will process a full refund.
Please mail your exchanges to:
123 South Figueroa Street, Suite 135
Los Angeles, CA 90012
How much is Shipping & Handling?
Shipping costs vary by each order. All shipping fees will be calculated for you in the final checkout stage, and will vary based on weight and shipping location.
FREE SHIPPING: For orders over $75, shipping is on us! In the final stage of checkout, your shipping fees will be waived.
Domestic shipments by USPS, with tracking, are a flat rate of $5.99.
Rush shipping: Rush shipping is also available with UPS rush shipments (overnight shipping). Orders must be placed before 4pm PST in order to arrive the next day. Orders placed after 4 pm will ship out the following business day.
For rush shipping, proceed to checkout with your item, and choose “Rush Shipping” to view overnight shipping cost.
Rates vary on shipping method, location and weight. Please proceed to checkout with your order, and choose the shipping method to view your shipping cost. Read full Shipping policy
How long does it take for my orders to ship?
We try our best to ship all orders received by 4 PM Standard Pacific Time that same day.
Rush shipping is also available with UPS rush shipments (overnight shipping). Orders must be placed before 4 pm Standard Pacific Time in order to arrive the next day. Orders placed after 4 pm will arrive the next day. For rush shipping, proceed to checkout with your item, and choose “Rush Shipping” to view overnight shipping cost.
USPS First Class International (10-25 business days)
USPS Priority Mail International (6-10 business days)
USPS Global Express Guaranteed (1-3 business days)